Remote scheduler/Customer services in Newark, Notts and surrounding area

Remote, USA Full-time Posted 2025-05-05

Job Overview
We are seeking a remote scheduler / customer services candidate who lives in Newark, Notts or surrounding areas for a busy plumbing and heating business based in Newark, Notts. The candidate will be required to book the engineers in for their visits, interaction with customers is key whether by phone or email. You will also be required to prioritise customer visits to ensure the vulnerable / elderly and emergency appointments are dealt with promptly. Full training will be provided. Working hours are flexible.

Communicate with customers via phone, email, and chat to assist with inquiries and resolve issues
Analyse customer needs and book engineer visits in accordingly
Perform data entry tasks accurately and efficiently
Uphold phone etiquette standards when interacting with customers
Create invoices / quotes and update all customer notes accordingly

Ordering parts for return visits when required

Other office duties as required

To work full time if... and when needed to cover other staff holidays and sickness

Excellent communication and organisational skills
Proficient in data entry and able to work with various software applications
Ability to analyse customer needs and provide appropriate solutions
Knowledge of Sales Ledger / Word / Excel desirable but not essential as training will be provided
Ability to prioritize workload and work under pressure

Job Type: Part-time

Pay: ?00.00-?,000.00 per month

Education:
? GCSE or equivalent (preferred)

Experience:
? customer service: 1 year (preferred)

Licence/Certification:
? Driving Licence (preferred)

Work Location: Remote

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Remote scheduler/Customer services in Newark, Notts and surrounding area

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