[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Procore Technologies is seeking a Customer Support Representative to join their Global Customer Support team. In this role, you will be the first point of contact for customers, providing technical problem-solving and ensuring customer success by delivering exceptional support experiences. Responsibilities Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore’s software. This is our top priority for you Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team’s success Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers Skills High School Diploma or GED is required 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience Fluency in English is required for this role; this is subject to verification via assessment Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience Company Overview Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction. It was founded in 2002, and is headquartered in Carpinteria, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Procore Technologies has a track record of offering H1B sponsorships, with 37 in 2025, 45 in 2024, 35 in 2023, 51 in 2022, 43 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.