[Remote] HR Manager (Worldwide Remote)

Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space, specializing in abandoned cart recovery and customer support. The HR Manager will play a pivotal role in shaping and executing the people strategy to support the company's fast-growing operations, focusing on HR strategies that attract, develop, and retain top talent while enhancing engagement and performance. Responsibilities • Partner with the Head of Culture and business leadership to design and implement HR strategies aligned with company goals. • Anticipate workforce needs and ensure recruitment, retention, and development plans support current and future business growth. • Drive initiatives that enhance engagement, productivity, and career development across all teams. • Oversee day-to-day HR operations, including onboarding, performance management, team member relations, and compliance. • Ensure smooth onboarding for all new hires (employees and contractors), fostering strong integration into HelpGrid’s culture and values. • Conduct HR audits to ensure compliance with policies, contractor agreements, and legal requirements. • Support compensation reviews, benchmarking, and pay structure adjustments to maintain fairness and competitiveness. • Collaborate with the Head of Culture on engagement, recognition, and well-being programs. • Act as a trusted resource for team members, handling inquiries and resolving workplace issues with fairness and professionalism. • Lead initiatives that strengthen communication, trust, and connection across distributed teams. • Strengthen workforce analytics and reporting to provide data-driven insights and recommendations to leadership. • Leverage HRIS and analytics tools to inform decisions around hiring, retention, and performance. • Mentor and guide HR team members, promoting professional growth and ownership of operational tasks. • Act as a bridge between strategic HR planning and real-world business execution. Skills • Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment. • Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts. • Demonstrated ability to balance strategic initiatives with hands-on execution. • Proficiency in HRIS systems, workforce analytics, and reporting tools. • Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams. • Strong problem-solving, analytical, and decision-making skills. • Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment. • Empathetic leadership style with a passion for people and culture. • Ability to influence and gain trust at all levels of the organization. • A growth mindset and enthusiasm for continuous improvement. Company Overview • HelpGrid offers customer support and answering services via phone calls, texts, and emails. It was founded in 2015, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://helpgrid.com/.