[Remote] Member Experience Program Consultant

Note: The job is a remote job and is open to candidates in USA. BlueCross BlueShield of Tennessee is dedicated to improving HEDIS preventative screening performance for its BlueCare Plus DSNP members. The Member Experience Program Consultant will build relationships with provider offices, coordinate wellness events, and engage multiple partners to drive gap-closure success and improve member health outcomes. Responsibilities • Monitoring health education programs trending and analysis of findings and making improvements • Implementing outreach programs to members and providers to facilitate an increase in the number of preventative health services • Supports the planning and execution of community outreach initiatives which focus on improving the Stars quality scores, improving the overall member experience and improving member health outcomes • Ensuring quality and performance standards as defined by CMS, BCBSA, BCBST and all accrediting bodies • Travel is required throughout TN for member or provider events ~ 50+% Skills • Bachelors degree or equivalent work experience in Business, Public Relations, Marketing/ Advertising, or related field • 2 years - Experience in the healthcare industry required • 1 year - Marketing and/or communications experience required • 1 year - Project management, account management or similar experience required • 1 year - Experience in a member/customer-focused position is required • Demonstrated ability to effectively work with senior leadership teams • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) • Accuracy and attention to detail • Capacity to solve problems and manage multiple assignments with critical deadlines • Excellent oral and written communication skills • Strong interpersonal and organizational skills • Strong analytical skills • Works independently and is highly self‑motivated • Strong understanding of relevant HEDIS Stars measures • Experience with the BlueCare Plus DSNP population (highly preferred) Company Overview • As Tennessee's largest health plan, we've been helping Tennesseans find their own unique paths to good health for more than 70 years. It was founded in 1945, and is headquartered in Chattanooga, Tennessee, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • BlueCross BlueShield of Tennessee has a track record of offering H1B sponsorships, with 26 in 2025, 38 in 2024, 36 in 2023, 44 in 2022, 56 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job