**Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a valued partner in the industry, we've established ourselves as a trusted resource for over 1000 companies, and we're committed to continuing our growth and success. Our team is dedicated to fostering a positive and inclusive work environment, which is reflected in our recognition as a Great Place to Work twice! We're seeking a highly motivated and production-driven individual to join our Operations team as a Weekend Part-Time Customer Service Representative. As a key member of our team, you'll play a vital role in providing top-notch customer service, applying the latest techniques, and learning our account management systems. If you're a team-oriented, self-motivated, and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity. **About the Role:** This part-time position offers the flexibility to work approximately 3-29 hours per week, with a variety of shift options available. You'll have the opportunity to choose the schedule that suits you best from the following options: * Sundays Only: 8:00AM-4:00PM, 4:00PM-9:00PM, 7:00AM-5:00PM * Saturdays Only: 8:00AM-4:00PM, 4:00PM-12:00AM, 4:00PM-9:00PM, 1:00PM-7:00PM, 8:00AM-11:00AM, 7:00AM-5:00PM * Saturday & Sunday: 4:00PM-9:00PM, 7:00AM-5:00PM As a Weekend Part-Time Customer Service Representative, you'll be responsible for: ### Key Responsibilities: * Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries * Maintaining punctuality and reliability, adhering to break and lunch schedules to ensure consistent customer service coverage * Demonstrating arenaflex's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth ### Required Skills and Abilities: * Language Skills: + Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm ### Education and Experience: * High School Diploma or general education degree (GED) required * 1-2 years of quality assurance experience preferred ### Network Requirements: * Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net) * Ethernet connection is not required, however strongly recommended * Must be on a private network, not allowed to work in public locations * No VPNs are allowed, as logins must happen in the US ### Benefits and Compensation: * Competitive compensation * 20+ hours per week: Ancillary Benefits, Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week: Ancillary Benefits, Eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job