Live Chat Agent - WFH
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability to manage multiple chat sessions simultaneously.
Key Responsibilities:
Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:
High school diploma or equivalent; additional relevant certifications or coursework is a plus.
Similar Remote Jobs
Live Chat Agent - WFH
Posted on: 19-11-2024 06:06
Amazon careers work at home
Posted on: 19-11-2024 06:06
Customer Service (Mail and Chat)
Posted on: 19-11-2024 06:06
Work from Home Customer Service
Posted on: 19-11-2024 06:06
Wordpress Developer (Part - Time)
Posted on: 19-11-2024 06:06
Online Personal Trainer- Part Time
Posted on: 19-11-2024 06:06
Analyst For Amazon Fba/Data Entry
Posted on: 19-11-2024 06:06
Remote Spring Boot Developer Jobs
Posted on: 19-11-2024 06:06
Amazon Prime Video Marketing Expert
Posted on: 19-11-2024 06:06
Cloud Computing Engineer - Trainee
Posted on: 19-11-2024 06:06
Google Jobs Work From Home $24Hr
Posted on: 30-12-2024 06:51
Principal Product Manager - Technical, AWS Insights and Optimizations
Posted on: 05-12-2024 05:16
Telecommute Chat Support Jobs | Beginners Welcome | Earn $25-$35/hr
Posted on: 31-01-2025 10:01
Customer Service Representative - Work Remote Worldwide
Posted on: 17-12-2024 18:02
Amazon Customer support Center - Work From Home $19 Hour
Posted on: 03-02-2025 00:00
Disney Remote Jobs ($24/Hour) ? Hiring Now
Posted on: 13-11-2024 04:55
Lead Retail Customer Service Associate
Posted on: 22-10-2024 05:27
Customer Service Representative (remote)
Posted on: 11-11-2024 03:51
Social Media & Content Manager
Posted on: 31-07-2024 19:11
(Entry Level/No Experience) Data Entry Clerk - Part Time Remote Jobs
Posted on: 15-10-2024 08:32