Customer Service Representative (Remote)

Job Summary

RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company...

Responsibilities
? Answer incoming phone calls and receive on-site visitors
? Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
? Research patient record information and medical records to resolve issues
? Maintain quality and production standards as defined by client contract and/or management determination of the need
? Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
? Work with teammates and managers to ensure the needs of the client are being met
? Assist in the development of process improvement initiatives
? Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
? Respond to client requests in a timely and professional manner
? Organize and release records via email, physical mail, and fax

Requirements
? Successfully completes all training programs as required
? Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
? Execute prompt analytical decision-making/research with specific attention to detail
? Comply with State laws, policy, and company procedures
? Utilize specified phone call production tracking and reporting procedures
? Excellent communication and customer service skills to assist clients via phone and email
? Excellent computer and keyboarding skills
? Learn and use corporate proprietary software and/or 3rd party tools
? Strong ability to multitask and demonstrate critical thinking skills
? Experience working with Google Suite, Microsoft Word, and Excel
? Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Application Question(s):
? Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue?

Education:
? High school or equivalent (Required)

Experience:
? Customer Service: 1 year (Required)

Location:
? Charleston, SC (Required)

Work Location: Remote

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