Amazon Connect Consultant

Remote, USA Full-time Posted 2025-03-12

Dice is the leading career destination for tech experts at every stage of their careers. Our client, iCUBE Solutions, is seeking the following. Apply via Dice today!

Title: Amazon Connect Consultant

Location: Remote

Duration: 6+Months

Job Description:
? Amazon Development with Amazon Connect experience.
? Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.
? Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
? Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
? Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
? Act as the technical liaison between offshore technical team and customers/partners.
? Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).
? Lead delivery teams as a senior technical leader in a hands-on capacity.
? Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
? IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.
? Excellent analytical and communication (oral & written) skills.

Nice to Have:
? Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect
? Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)
? Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel )

Apply Job!

Similar Remote Jobs

Amazon Connect Consultant

Posted on: 20-11-2024 13:45

Global Travel Consultant

Posted on: 20-11-2024 13:45

Jr QA Tester

Posted on: 20-11-2024 13:45

Chat Moderator (Remote)

Posted on: 20-11-2024 13:45

Remote Benefits Specialist

Posted on: 20-11-2024 13:45

Spanish Tutor (Remote)

Posted on: 20-11-2024 13:45

Paid Product Tester

Posted on: 20-11-2024 13:45

Live chat agent

Posted on: 20-11-2024 13:45

DHL Freight Coordinator

Posted on: 20-11-2024 13:45

Stockroom Operations Associate

Posted on: 20-11-2024 13:45

Administrative Support Assistant (Remote)

Posted on: 20-01-2025 06:20

Online Order Filling Team Associate

Posted on: 22-10-2024 05:25

Sr Analyst-Supply Chain

Posted on: 14-11-2024 08:01

Portuguese OPI Interpreter

Posted on: 19-11-2024 06:06

Call Center Agent - Remote / Office

Posted on: 02-01-2025 03:58

Shein careers remote

Posted on: 23-01-2025 00:00

Netflix Data Entry Jobs (Arizona) $30/Hour

Posted on: 16-07-2024 18:48

Walgreen Job Openings $28/Hour ? mysmartpros

Posted on: 02-02-2025 00:00

Nightshift Service Desk Supervisor - Remote

Posted on: 31-01-2025 09:59