Amazon Live Chat Support Specialist – Part-Time

Remote, USA Full-time Posted 2025-03-12

Job Summary


Job Type: Part-Time



Salary: Competitive hourly rate



Company: Amazon



Location: Remote



Benefits: Flexible working hours, Work from Home, Employee Discounts, Professional Growth Opportunities


Description


Amazon is seeking a dedicated and customer-focused individual to join our team as a Live Chat Support Specialist. This part-time remote position offers flexibility and the opportunity to work from the comfort of your own home. As a Live Chat Support Specialist, you will be the frontline of customer interaction, providing exceptional service and support through our live chat platform.


Requirements



  • Prior experience in customer service or live chat support is preferred.

  • Strong written communication skills and the ability to type quickly and accurately.

  • Ability to manage multiple chat conversations simultaneously.

  • Proficient in using computers and navigating multiple systems and windows.

  • Reliable internet connection and a quiet workspace.

  • Flexibility to work various shifts, including evenings, weekends, and holidays.


Responsibilities



  • Provide prompt and courteous customer support through live chat.

  • Resolve customer inquiries and issues in a timely manner.

  • Maintain a high level of customer satisfaction by following established policies and procedures.

  • Escalate complex issues to appropriate departments when necessary.

  • Document and track customer interactions and resolutions accurately.

  • Stay updated on product knowledge and company policies to provide accurate information to customers.


Benefits



  • Competitive hourly rate.

  • Flexible working hours to support work-life balance.

  • Opportunity to work remotely from anywhere.

  • Employee discounts on Amazon products and services.

  • Access to professional growth and development opportunities.


Educational Qualifications



  • High school diploma or equivalent required.

  • Additional certifications in customer service or related fields are a plus.


Company Overview


Amazon is a global leader in e-commerce and cloud computing, dedicated to providing the best customer experience through innovative products and services. Our mission is to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We are constantly evolving and growing, offering a dynamic and inclusive work environment that encourages creativity and collaboration.


If you are passionate about customer service and looking for a flexible part-time remote opportunity, we encourage you to apply for the Live Chat Support Specialist position at Amazon.


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