American express remote jobs virtual customer care professional

Job Summary

Job Type: Full-Time, Remote

Salary: Competitive, Based on Experience

Company: American Express

Location: Remote (United States)

Benefits: Health Insurance, Retirement Plan, Paid Time Off, Employee Discounts, and more.

Job Description

American Express is seeking dedicated and enthusiastic Virtual Customer Care Professionals to join our team. As a Virtual Customer Care Professional, you will be responsible for providing exceptional service to our customers by understanding their needs and offering viable solutions.

Requirements

• High-speed internet connection and a quiet, dedicated workspace.


• Strong verbal and written communication skills.


• Previous customer service experience preferred.


• Ability to work flexible hours, including weekends and holidays, if needed.


• Proficiency in computer skills and the ability to navigate multiple systems.

Responsibilities

• Provide exceptional customer service through various channels (phone, chat, email).


• Resolve customer inquiries and issues efficiently and effectively.


• Maintain a high level of professionalism and courtesy with customers.


• Document all customer interactions accurately in the system.


• Work closely with team members and other departments to ensure customer satisfaction.

Benefits

• Comprehensive Health Insurance (Medical, Dental, Vision).


• Retirement Savings Plan with company match.


• Paid Time Off (PTO) and Holidays.


• Employee Discounts on American Express products and services.


• Career development and training opportunities.

Educational Qualifications

• High School Diploma or equivalent required.


• Associate or Bachelor?s degree preferred, but not required.

Company Overview

American Express is a globally integrated payments company that provides customers with access to products, insights, and experiences that enrich lives and build business success. Our employees are the heart of our company, and we are committed to their growth and development. Join our team and find out why American Express is consistently ranked as one of the best places to work.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about customer service and looking for a challenging yet rewarding opportunity, apply now to become a Virtual Customer Care Professional at American Express!

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