Apple Creative - Retail Customer Training

• *Summary**

Posted: Oct 2, 2024...

Role Number:**114438149**

Do you have a passion for connecting with other people? As a Creative, you inspire creativity by sharing your knowledge with Apple Store visitors - first-timers or longtime loyal customers alike. You're the foundation of the Apple Store's welcoming environment that invites individuals to share their ideas and learn how to bring their visions to life. Those who work alongside you are knowledgeable teammates just as eager to share their skills as they are to learn more. Nothing gives you a greater thrill than empowering a customer to create something wonderful. You work with others to foster a culture where everyone belongs and is inspired to do their best work. Both full-time and part-time jobs are available.
? *Description**

As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize their understanding and your own time. You recognize that purchasing a new product can sometimes help customers attain their goals. You spend much of your time leading scheduled sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only a Creative can.
? *Preferred Qualifications**

• Passion for education and ability to instruct by letting users learn by doing.
• Ability to teach small groups and multiple customers simultaneously.
• Tenacity to work with users to help them get the most out of their devices.
• Contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.
• You're comfortable selling as well as teaching, helping your team members out as needed.
• You're self-motivated and self-directed, and can adhere to a tightly structured training schedule.
• You can be adept at recommending other in-store support options, such as business services and the Genius Bar.
• You'll need to be flexible with your schedule. Your work hours will be based on business needs.
? *Pay & Benefits**

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, New York, Washington, or Washington DC locations click here to select a store and view pay information.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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