Backup Care Specialist (Customer Service) - Hybrid

Employer Industry: Consumer Technology for Family Care Services

Why consider this job opportunity...
• Salary of $22/hr. (non-negotiable)
• Potential for annual bonuses and short- and long-term incentives
• Comprehensive benefits package including health insurance, life and disability insurance, and 401K employer matching
• Generous paid holidays and paid time off (PTO)
• Opportunity to provide meaningful support to families in need of care services
• Hybrid work model allowing for in-office collaboration and remote work flexibility

What to Expect (Job Responsibilities):
• Provide exceptional customer service to clients and care providers
• Assess client eligibility and specific needs for backup care services
• Conduct research and provide referrals for backup care options
• Document all client interactions and support issues in the case management system
• Maintain high client satisfaction by meeting call center performance metrics

What is Required (Qualifications):
• Associate's or Bachelor's Degree preferred
• Experience in a child care and/or adult care setting
• Strong customer service skills and attention to detail
• Excellent analytical, organizational, and time management skills
• Proficient written and verbal communication skills

How to Stand Out (Preferred Qualifications):
• Experience in a call center environment
• Familiarity with CRM database systems
• Bilingual communication skills
• Knowledge of backup care services and family care needs

#ConsumerTechnology #FamilyCare #CustomerService #HybridWork #CareerOpportunities

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