Bilingual Customer Service Representative - Remote - Florida/Texas Only

Remote, USA Full-time Posted 2025-06-14

About the position

The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.

Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required

Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply Job!

Apply for the Job

Bilingual Customer Service Representative - Remote - Florida/Texas Only

Similar Remote Jobs

Bilingual Customer Service Representative - Remote - Florida/Texas Only

Remote Life Insurance Agent - Entry Level (No Experience)

Social Media Comment Moderator for Beauty Company - (US-based/Remote)

Remote Entry Level Sales No Experience Needed Training Provided

(Part/Full Time Shift) Customer Service Representative- Evening & Weekends

Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour

Call Center Associate (part-time) ? Remote or On Campus

Work From Home Amazon Customer Service Job ? Part-Time

Part-time Online Data Entry Clerk - Entry Level (Remote)

Customer Service Rep- $15-$16 Remote After Training AZ ONLY!

Virtual Observation RN (On-Site) - Part Time, Evenings 11a-11p - Greater Columbus Area

Licensed Health Insurance Sales Agents (Work from Home or Office)

House Cleaner Airbnbs and Residential Homes Part Time 20 hrs/week

Survey Taker - Work Remote and Earn Up To $25 per

Earn 15 30hr Delivering Packages With Amazon Flex Amazon Flex

Ticket/Gate Agent (Seasonal) - PBI

Project Coordinator (Remote from Anywhere in Colorado).

Apple Customer Service Work From Home

Professional Telephone Receptionist- Full Time & Part Time Positions Available

Remote Online Data Entry Work From Home Entry Level