Call Center Agent for Products and Services

Employer Industry: Customer Service Solutions

Why consider this job opportunity...
• Paid training provided to ensure you are well-equipped for the role
• Opportunities for career advancement and professional development within the organization
• Flexible schedule to promote work-life balance
• Access to a telehealth care plan for your health and wellness needs
• Work in a supportive environment that values customer feedback and employee contributions

What to Expect (Job Responsibilities):
• Manage a high volume of incoming calls and generate sales leads
• Identify and assess customer needs to ensure satisfaction
• Build and maintain sustainable relationships with customer accounts through effective communication
• Handle customer complaints by providing appropriate solutions and following up to ensure resolution
• Maintain accurate records of customer interactions and process customer accounts according to company policies

What is Required (Qualifications):
• Excellent customer service abilities and a track record of exceeding quotas
• Good phone etiquette and strong communication skills
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• Must be at least 18 years old and have a high school diploma or GED

How to Stand Out (Preferred Qualifications):
• Experience with outbound calling and sales/upselling
• Multilingual or bilingual proficiency, particularly in Spanish
• Strong data entry and computer skills
• Analytical skills to troubleshoot and resolve issues efficiently

#CustomerService #CareerOpportunities #FlexibleSchedule #PaidTraining #ProfessionalDevelopment

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