Chat Representative - Automotive Online Support

Job Overview

We are seeking dedicated and enthusiastic Online Chat Representatives to join our dynamic team. In this role, you will engage with customers through inbound chat conversations, providing them with essential information regarding automotive and recreational vehicle sales, services, financing, and general inquiries about our dealership offerings. Your contributions will be pivotal in ensuring our dealer clients are positively represented online and in converting these interactions into valuable leads, thereby driving revenue from website traffic.

Key Responsibilities
? Respond to a diverse range of customer inquiries via online chat
? Deliver precise information about our products and services through chat interaction
? Assist customers in scheduling appointments based on their needs
? Cultivate and update an extensive knowledge base of our evolving products and services
? Collect and document customer contact details for lead generation and client follow-up
? Summarize customer interactions, highlighting their needs for client review

Required Skills
? Exceptional customer service skills and the ability to thrive in a fast-paced environment
? Pleasant, patient, and friendly demeanor
? Strong decision-making and analytical capabilities
? Fluent in English, both spoken and written
? Basic proficiency with internet navigation and computer applications
? Fast typing skills, with a minimum of 35 words per minute preferred

Qualifications
? Previous experience in retail customer service or the automotive industry is advantageous but not mandatory
? Capability to handle multiple tasks efficiently; experience in gaming can be beneficial
? High School Diploma, GED, or equivalent certification required
? You must be able to pass a background check
? Preferred: 2+ years of experience in an office environment, customer interaction, call center, or customer service setting

Career Growth Opportunities

This position offers a valuable opportunity to develop your customer service expertise while gaining insights into the automotive industry, which can serve as a stepping stone for future career advancement within customer service or sales roles.

Company Culture And Values

Our organization promotes a collaborative and fast-paced work environment where effective communication and customer service excellence are paramount. We value a positive and professional atmosphere that encourages adaptability and continuous learning.

Employment Type: Full-Time

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