Client Relations Specialist

? *Job Title:** Client Relations Specialist
? *Company:** Aetna
? *Location:** Austin, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4

### Job Description

Aetna is seeking a dedicated and skilled Client Relations Specialist to join our team in Austin, Texas. This part-time position is ideal for self-motivated individuals with a knack for building strong client relationships and a keen eye for detail. The successful candidate will play a vital role in ensuring that our clients receive exceptional service and support, contributing to overall satisfaction and loyalty.

### Key Responsibilities

• **Client Communication:** Serve as the primary point of contact for clients, addressing inquiries, providing information, and resolving issues in a timely manner. Foster open and effective communication to build strong relationships.

• **Account Management:** Manage a portfolio of client accounts, ensuring accurate documentation and timely follow-up on service requests, concerns, and feedback. Customize services to meet client needs.

• **Problem Resolution:** Proactively identify and resolve client concerns, coordinating with internal teams to facilitate quick and satisfactory solutions. Escalate issues as necessary to ensure resolution.

• **Data Management:** Maintain accurate client records using the company?s CRM systems. Input, update, and archive client data while ensuring compliance with company policies and regulations.

• **Client Feedback:** Gather, analyze, and report on client feedback and satisfaction surveys. Use insights to propose enhancements to services and processes to improve overall client experience.

• **Collaboration:** Work closely with sales and operations teams to ensure seamless onboarding and ongoing support for clients. Participate in cross-functional meetings and contribute to strategic initiatives.

• **Training and Support:** Provide training and support to clients regarding Aetna?s products and services, ensuring they understand the offerings and derive maximum value from them.

• **Market Research:** Stay updated on industry trends, competitor activity, and regulatory changes to better serve clients and inform internal strategies.

### Requirements

• **Education:** Bachelor?s degree in a related field is preferred but not required.

• **Experience:** Minimum of 4 years of experience in client relations, account management, or a similar role, preferably within the healthcare or insurance sectors.

• **Personality Traits:**
• **Independent:** Self-starter who can work autonomously while managing multiple tasks.
• **Reliable:** Dependable and punctual, with a strong work ethic.

• **Soft Skills:**
• **Attention to Detail:** Strong organizational skills with a meticulous approach to work, ensuring that all aspects of client management are executed flawlessly.
• **Communication Skills:** Exceptional verbal and written communication skills to ensure clear and effective interactions with clients and team members.

### Benefits

• Paid Time Off (PTO)
• Company Transportation
• Parental Leave

### Working Environment

The ideal candidate will thrive in an energetic and rapidly evolving work setting, adapting to changes quickly while maintaining a positive attitude and focus on customer satisfaction.

### Application Deadline

Please submit your application by **September 27, 2024**.

### Equal Opportunity Statement

Aetna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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