Client Service Assistant - Remote Work

? *Job Title:** Client Service Assistant - Remote Work
? *Company:** Travelers Cos.
? *Location:** Fort Worth, Texas, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Years of Experience:** 0

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? *Job Summary:**

Travelers Cos. is seeking a dedicated and motivated Client Service Assistant to join our team in a remote capacity. This entry-level position plays a key role in providing exceptional support to our clients while embracing a culture built on understanding and empathy. The ideal candidate will be resourceful, driven, and eager to contribute to a positive client experience. ? *Key Responsibilities:**

1. **Client Support:**
• Provide first-line support to clients via various communication channels, including phone, email, and chat.
• Assist clients in navigating our products and services, ensuring they have a seamless experience.
• Address and resolve inquiries and issues promptly and professionally, demonstrating empathy and understanding.

2. **Documentation and Record Keeping:**
• Maintain accurate and detailed records of client interactions through the company?s CRM system.
• Document feedback from clients and identify areas for service improvement.

3. **Collaboration:**
• Work closely with team members and other departments to resolve complex issues and enhance the overall client experience.
• Actively participate in team meetings and contribute ideas for improving service processes and workflows.

4. **Problem Solving and Creativity:**
• Utilize creative problem-solving skills to address client concerns and proactively offer solutions.
• Develop and implement new strategies to improve client satisfaction and operational efficiency.

5. **Follow-Up:**
• Perform follow-up calls and emails to ensure clients receive the support they need and to gather additional feedback.
• Ensure that client issues are tracked through to resolution, providing ongoing communication and updates as needed.

6. **Professional Development:**
• Engage in ongoing training and development opportunities to enhance understanding of company products and services.
• Stay informed about industry trends and best practices in client service.
? *Requirements:**

• **Education:** High school diploma or equivalent; some college coursework preferred.
• **Experience:** No prior experience required; however, internships, volunteer work, or relevant coursework is a plus.
• **Technical Skills:** Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook) is desirable.
• **Personality Traits:**
• Resourceful: Ability to think on your feet and find solutions independently.
• Driven: A strong motivation to achieve goals and excel in customer service.

• **Soft Skills:**
• Creativity: Innovative in finding ways to enhance client interactions and solve problems.
• Decision-Making: Ability to make informed decisions quickly, particularly when handling client inquiries.
? *Benefits:**

• **Parental Leave:** Competitive parental leave policy to support employees in balancing family and work commitments.
• **Joining Bonus:** A one-time joining bonus for new team members, further acknowledging your decision to join us.
• **Company Equipment:** Provision of necessary equipment and tools to facilitate remote work efficiently.
? *Working Environment:**

At Travelers Cos., we prioritize understanding and empathy in all interactions, creating a supportive atmosphere for both clients and employees. Our team thrives on collaboration, respect, and a commitment to excellence, ensuring that every member feels valued and empowered.
? *Application Deadline:** September 14, 2024
? *Equal Opportunity Statement:**

Travelers Cos. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity, sexual orientation, disability, or veteran status.

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