Collections Agent - Fully Remote, No Weekends, No Evenings

About the role:

We are a fast-growing company currently looking for Collections/Customer Service Agents who will be responsible for managing business accounts, updating payment methods, reconciling, and collecting outstanding account receivables.

This is a remote work model. Aside from in-person new hire training and additional skill-based training, as needed, the position is an entirely work from home.

We Offer:
? Competitive Pay - An hourly rate of $17.00
? No weekend work. The hours are Monday through Friday from 8:00am to 4:30pm.
? Paid time off
? Full time hours
? Fully paid training
? Health, Dental and Vision Insurance
? 401K plan with a guaranteed 3% annual company contribution
? Remote Work except all new hire training and additional skill-based training (as needed) will be conducted in person on site at our San Antonio office location near the airport.

Responsibilities & Duties:
? Contact existing customers with overdue accounts or expired recurring payment methods, via phone, email, and mail to update their recurring form of payment and facilitate any outstanding payment collections.
? Complete initial trace work using online tools and verify customer information.
? Negotiate payment plans and terms with customers to resolve outstanding balances.
? Document all collection activities accurately and maintain detailed customer files to ensure data integrity.
? Follow up on payment commitments and monitor payment arrangements to ensure compliance.
? Identify and escalate accounts that require further action, such as legal proceedings or credit reporting.
? Collaborate with the accounting team to reconcile accounts and address billing discrepancies.
? Provide regular reports on collection activities and account statuses to management.
? Deliver professional and courteous customer service.
? Participate in training programs.

Qualifications and Skills:
? A minimum of one year collections and customer service experience is required.
? Exceptional customer service skills
? Excellent verbal and written communication skills
? Fully bilingual in Spanish is a strong asset.
? Expertise working within the Net Suite CRM is also a strong asset
? Strong negotiation, persuasion, and conflict resolution skills.
? Strong problem-solving abilities and a strong attention to detail.
? Lead by example through positive communication, professional overall demeanor, and time and attendance
? Able to accept feedback and implement those changes.
? Highly organized, able to self-prioritize work and have great time management skills.
? Ability to work and produce in a fast-paced environment.
? Proficient computer skills including e-mail, internet, Word, and Excel.
? To work remotely you must be able to connect your assigned computer equipment via Ethernet cable or secured Wi-Fi (WPA2 Personal with a strong password) and have reliable internet with 30Mbps download and 10Mdps upload speed.

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