Customer Service Agent - PT- Remote WFH After Training

Come join our team of dynamic professionals at TeamHealth National Patient Service Center!

Bilingual English/Spanish is a plus!

Can Work From Home after training- equipment will be provided!

We offer Paid Training.

Training is On-site at our Cedar Bluff location in Knoxville, TN.

(4 weeks 8am - 5pm)
? *NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES**

Candidates with experience in retail and restaurant service are strongly encouraged to apply.

Benefits for FT Employees (32 hours per week):
? Generous Personal Time Off
? 8 Paid Holidays per year
? Quarterly bonus plans- gives you the chance to add to your income!
? Business casual dress code- we want you to feel comfortable at work!
? Learning and Development- internal subject matter experts offer ongoing training to get you up to speed

What You'll Love About TeamHealth:
? Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
? Work that Stays at Work. Your time off is yours!
? Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
? Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Provide service to patients in a professional manner. ? Provide excellent, concise communication. ? Learn and understand ETM software operation. ? Learn and understand billing and account operations. ? Answers and documents all telephone inquiries. ? Research and resolve problems with patients' bills. ? Updates patients? insurance coverage as needed. ? Prints courtesy claims and itemized statements. ? Rebills accounts after receiving insurance information. ? Arranges financial agreements with patients using budget plan as needed. ? Performs other duties and assignments as requested.

QUALIFICATIONS / EXPERIENCE:
? High school diploma or equivalent required
? Strong communication skills (oral and written) required
? Ability to speak, listen and type simultaneously
? Understanding and familiarity with Microsoft Windows environment

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