Customer Service Agent - Starting at $18.50/hour - Remote

Remote, USA Full-time Posted 2025-06-14

About the position

As a Customer Service Agent at Prime Therapeutics, you will be part of a fully remote Contact Center team, responsible for assisting Prime members, pharmacies, and doctors' offices with their inquiries regarding medication and benefits. This role is crucial in ensuring that members receive the support they need to access their medications and improve their health. The position offers an opportunity to develop customer service skills within the healthcare sector, contributing to a meaningful mission of helping people live well.

Responsibilities
? Receive incoming calls or emails from members, pharmacies, and doctor's offices about requests for information on medication and benefits.
,
? Investigate and resolve member inquiries in a timely manner or escalate to the appropriate team member.
,
? Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA.
,
? Other duties as assigned.

Requirements
? High School Diploma or GED is required.
,
? 1 year of customer service experience.
,
? Must be eligible to work in the United States without need for work visa or residency sponsorship.

Nice-to-haves
? Call center experience
,
? Call center experience in the Healthcare industry
,
? Work from home (remote) experience
,
? Fluency in Spanish.

Benefits
? Medical, dental, and vision insurance
,
? Paid time off
,
? 401k match
,
? All equipment provided and shipped directly to your residence
,
? Opportunities to grow your career within Prime
,
? 40-hour work week with potential overtime

Apply Job!

Apply for the Job

Customer Service Agent - Starting at $18.50/hour - Remote

Similar Remote Jobs

Customer Service Agent - Starting at $18.50/hour - Remote

United Healthcare Remote Job From Home ? Hiring Now

Work From Home Jobs for Teens: Earn Money Online

Entry Level Life Agent - No Experience Required (Remote)

(Virtual Assistant Remote Jobs) Disney Careers Remote Jobs $28/Hour

Night Shift Work From Home Jobs: Join Our Team!

Work From Home Amazon Customer Service Job ? Part-Time

Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere

(Remote Part-Time Job) Apple At-Home Advisor ? Apply Now

Remote BCBA Opportunity Work from Anywhere in Washington State

Data Science Manager - Acquisition and Partnerships

Remote Administrative Assistant - Data Entry Clerk

Full Stack Web Developer - Contract

Recruiting Coordinator Needed - Full Time/Remote

Part Time Chat Customer Service Agent

Live Chat Representative (Remote)

Costco Wholesale Part-Time Customer Service Based Phone/Chat Agent

Remote Data Entry Specialist (Typist) | WFH

Associate Customer Service Representative, B2C - Remote within 150 miles of Kohler, WI

Customer Service Representative (Remote in Kentucky)