Customer Service Representative

What you?ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications: ? 2 years of customer service experience ? Strong computer, typing and 10-key skills ? Experience with Microsoft Office ? Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications: ? Transportation experience ? Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:
? Pay starts at $20.63
? Full health insurance benefits on day one
? Life and disability insurance
? Earn up to 13 days PTO your first year
? 9 paid company holidays
? 401(k) option with company match
? Education assistance

What you?ll do on a typical day:
? Bill shipments according to applicable tariffs and pricing agreements
? Recognize and resolve documentation errors
? Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
? Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
? Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:
? Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you?re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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