Customer Service Representative

Remote, USA Full-time Posted 2025-03-12

Title: Customer Service Representative

Reports to: Director of Practice Operations

Overall Responsibility: Providing superb customer service and a welcoming environment to all patients seeking services

Areas of responsibility (Tasks):
? Prepares patients for their appointment by obtaining photo identification, signature of various consent forms, & associated Healthworks/Company paperwork required for visit.
? Responsible for ensuring smooth patient flow throughout the clinic.
? Maintain & coordinate patient schedule for various providers & clinical staff.
? Field incoming phone calls & emails through shared authorization email inbox.
? Assists and prepares employer paperwork for the clinical staff
? Assists with covering at other locations as necessary
? Assists with tasks as directed by management

Skills required:
? Ability to communicate clearly and professionally both in writing and verbally
? Demonstrates personal responsibility, integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA
? Demonstrates attention to detail and ability to multi-task
? Ability to work both independently & as part of a team in following company protocols
? Demonstrates basic computer skills with Windows, Microsoft office programs, HealthWorks HER and other software as needed

Experience/Education required:
? Completes employer required trainings in a timely manner

Apply Job!

Apply for the Job

Customer Service Representative

Similar Remote Jobs

Customer Service Representative

Salaried Estimator (Non-Remote)

Part-Time Remote Psychotherapist

Hybrid Remote Options

Warehouse Quality Inspector

Remote- Claims Intake

Remote Data Analyst

Remote Sales Representative

Remote Benefits Coordinator

Remote Sales Coordinator

Call Center (VT)

Customer Service and Sales Representative

Junior Product Review Writer ? Entry Level / No Experience

Liveops Date Entry jobs ? Remote

Wayfair Remote Customer Service - Gov Job

Dispatch Operations Specialist, Remote Gate Management (RGM)

Remote Transcript Editors for Insurance Investigations

Suitable for Those Without Experience | Entry Level Work From...

CVS Remote Careers Customer Service Center Remote Jobs - Now Accepting Applications

Delta Airlines, Delta Airlines Data Entry Jobs - Remote