Customer Service Representative

? *Job Overview**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers, both over the phone and via email. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and... loyalty. **Responsibilities** - Provide prompt and professional customer service via phone, email, and in-person interactions. - Respond to customer inquiries and resolve any issues in a timely and courteous manner. - Utilize data entry skills to accurately record customer information and maintain customer records. - Identify opportunities to upsell and cross-sell products and services to customers. - Analyze customer feedback and concerns to improve customer service and product offerings. - Conduct outbound calling to follow up with customers and gather feedback. - Communicate effectively and clearly with customers in English and Spanish. - Develop a strong understanding of our products and services to provide informed support to customers. - Work collaboratively with other departments to resolve customer issues and improve overall customer experience. **Qualifications** - Proficiency in English and Spanish (multilingual skills are a plus). - Experience in customer service, sales, or a related field. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Excellent analytical and problem-solving skills. - Ability to analyze customer feedback and concerns to improve customer service and product offerings. - Experience with data entry and customer service software. - Strong upselling and sales skills. - A positive and customer-centric attitude. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this position.
Job Types: Full-time, Part-time, Contract
Pay: $16.60 - $18.36 per hour
Expected hours: 40 per week
Benefits:
? Flexible schedule
Experience level:
? No experience needed
Shift:
? 10 hour shift
? 12 hour shift
? 4 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift
Weekly day range:
? Every weekend
? Monday to Friday
? Rotating weekends
? Weekends as needed
? Weekends only
Work setting:
? Call center
? Remote
People with a criminal record are encouraged to apply
Work Location: Remote

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