Customer Success/Onboarding Specialist (LATAM, $20/hr)
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you...
Responsibilities: ? Engage new customers via phone, email, and text to guide them through onboarding and account activation. ? Educate customers on product benefits, including cost-saving features and ways to maximize value. ? Assist with account setup, resolving common setup issues such as PIN entry and initial login. ? Provide consultative support to ensure customers understand how the product meets their business needs. ? Monitor customer progress and send reminders to encourage first-time use. ? Collaborate with internal teams to escalate issues and improve onboarding processes. ? Maintain a positive and proactive approach in all customer interactions.
Qualifications: ? Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required) ? Excellent written and verbal communication skills in English and Spanish. (Required) ? Based in LATAM (Required ? Stable internet connection and a reliable computer setup. (Required) ? Ability to work independently in a distraction-free home office. ? A positive and professional attitude with a customer-first mindset. ? Strong problem-solving skills and ability to think on your feet
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