Customer Support Representative (Remote)

1v1Me is a platform that allows you to stake on top gamers in games like Call of Duty, Madden, NBA 2K, and more.

Our fully remote team is dedicated to fostering an environment that promotes continuous learning, growth, and collaboration. We empower our employees to take ownership of their work and contribute meaningfully to our mission.

This is an opportunity to join a small but mighty customer support team where we aim to deliver exceptional service that exceeds expectations.

As a Customer Support Representative you will:
? Respond to customer inquiries via email and live chat with professionalism, clarity, and efficiency.
? Resolve customer issues related to disputes, tournaments, billing, product/service questions, and general concerns.
? Provide clear, actionable solutions to customers, ensuring they fully understand next steps and resolutions.
? Monitor and manage chat queues, ensuring prompt and high-quality responses to customer inquiries.
? Achieve and exceed performance metrics, including customer satisfaction (CSAT), first response time (FRT), resolution time, and quality assurance benchmarks.
? Actively collaborate with team members and escalate complex issues when necessary, always prioritizing the customer experience.

What makes you a great fit:
? Exceptional communication skills: You excel at writing clear, concise, and empathetic responses to customers.
? Passion for problem-solving: You love tackling challenges and finding creative solutions to customer issues.
? Customer-focused mindset: You take pride in delivering exceptional support, always aiming to go above and beyond.
? High standards of performance: You?re motivated to hit and exceed key metrics, with an eye for detail and accuracy.
? Adaptable multitasker: Managing multiple chat conversations and inquiries simultaneously is where you thrive.
? Curious and eager to learn: You?re passionate about expanding your knowledge to better assist customers and stay ahead in a dynamic industry.
? Passion for gaming and esports: You have a genuine interest in gaming and our mission of building a community around esports staking.

Why join us?

At 1v1Me, we?re committed to building a supportive and collaborative remote work environment. You?ll be joining a team that values growth, innovation, and world-class customer support. We prioritize a healthy work-life balance and give you the tools and autonomy to excel in your role.

Working Hours and Shift Availability

At 1v1Me, we provide exceptional support across a range of time zones to meet our customer?s needs. Our hours of operation are Monday?Sunday, 9 AM?3 AM EST.

We are ideally looking for people in the following timezones to take on these shifts. If you are not in the listed timezones, but you are still interested, we are happy to consider you as well.

Monday?FridayDay Shift: 9 AM?6 PM (EST: 9 AM?6 PM, CT: 8 AM?5 PM)
? Evening Shift: 6 PM?3 AM (PT: 3 PM?12 AM, MT: 4 PM?1 AM)
? Night Shift: 9 PM?3 AM (GMT+10: 12 PM?6 PM, GMT+11: 1 PM?7 PM)
? Wednesday?SundayDay Shift: 9 AM?6 PM (EST: 9 AM?6 PM, CT: 8 AM?5 PM)
? Evening Shift: 6 PM?3 AM (PT: 3 PM?12 AM, MT: 4 PM?1 AM)
? Night Shift: 9 PM?3 AM (GMT+10: 12 PM?6 PM, GMT+11: 1 PM?7 PM)

When you apply, you?ll be able to select your preferred schedule, and we?ll do our best to accommodate your choice. Join us in delivering 5-star experiences to our customers and players worldwide!

Compensation

Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Pay Range: $40,000/yr - $50,000/yr

1v1Me is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status. If you have a disability or special need that requires accommodation, please email us at [email protected] to let us know.