Customer Support Specialist

Remote, USA Full-time Posted 2025-03-12

About the position

The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment.

Responsibilities
? Handle and carefully respond to all customer inquiries
,
? Provide excellent customer service through active listening
,
? Work with confidential customer information and treat it sensitively
,
? Aim to resolve issues on the first call by being proactive
,
? Appropriately communicate with customers

Requirements
? Proficient in Spanish and English
,
? 6 months customer service experience minimum
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Availability to work various shifts
,
? Ability to use Windows operating systems
,
? Organization and work prioritization skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply for the Job

Customer Support Specialist

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