Customer Support Specialist - Live Chat & Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.
Compensation and Benefits
? Competitive salary based on experience
? Health, dental, and vision insurance
? Retirement savings plan with company matching
? Generous vacation and paid time off policy
? Flexible working hours
? Opportunities for professional development and training
? Remote work options available
Why you should apply for this position today
Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally.
Skills
? Excellent written and verbal communication skills
? Strong technical troubleshooting abilities
? Ability to handle multiple chats and emails efficiently
? Customer service orientation
? Critical thinking and problem-solving skills
? Familiarity with customer service software and tools
Responsibilities
? Respond to incoming chats and emails from customers seeking assistance
? Troubleshoot and resolve customer issues effectively
? Identify customer needs and provide appropriate solutions
? Maintain detailed records of customer interactions
? Collaborate with team members to improve service processes
? Stay updated on product knowledge and service offerings
Qualifications
? Previous experience in customer service or technical support
? Strong problem-solving skills
? Ability to work independently and as part of a team
? Excellent time management skills
? High level of attention to detail
Education Requirements
? High school diploma or equivalent
? Associate?s or bachelor?s degree preferred but not required
Education Requirements Credential Category
? High school diploma or equivalent
Experience Requirements
? At least 1-2 years of experience in a customer service role
? Experience in technical support is a plus
Why work in Creve Coeur, MO
Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development
Similar Remote Jobs
Customer Support Specialist - Live Chat & Email
Posted on: 15-09-2024 00:00
Online Remote Customer Service Representative at Southwest Airlines
Posted on: 15-09-2024 00:00
Delta Customer Service Jobs ? [Remote Work Available]
Posted on: 15-09-2024 00:00
Amazon Customer Service Jobs ? Online Remote Job
Posted on: 15-09-2024 00:00
Customer Service Representative For Residence Of United States/Canada
Posted on: 15-09-2024 00:00
(GT) Customer Service Representative - Work At Home
Posted on: 15-09-2024 00:00
Remote Customer Service Jobs at Delta (High Paying)
Posted on: 15-09-2024 00:00
Delta Airlines Flight Attendant Flexible Hours Apply Now
Posted on: 15-09-2024 00:00
Customer Service Representative - Fully Remote after Training
Posted on: 15-09-2024 00:00
Administrative Assistant: Global/Remote - Help Change The World!
Posted on: 15-09-2024 00:00
Customer Help Representative
Posted on: 25-09-2024 00:00
Call Center Representative - Onsite & Work From Home - AZ
Posted on: 03-02-2025 00:00
Customer Support Associate – No Experience Needed – Memphis
Posted on: 12-09-2024 00:00
Remote Typing Jobs Using Mobile Phone at TypoTech
Posted on: 05-09-2024 00:00
Field Service Technician/Installer
Posted on: 16-12-2024 16:52
Senior Manager - Contact Strategy
Posted on: 20-01-2025 00:00
Divisional President of Clinical Engineering (Remote)
Posted on: 11-01-2025 15:33
Southwest Airlines Remote Jobs $26 (Data Entry)
Posted on: 22-10-2024 05:28
Healthcare Enrollment Specialist - Remote
Posted on: 22-09-2024 00:00
Telechat / Live Chat Representative - Remote
Posted on: 19-08-2024 00:00