Customer Support Specialist (Remote) - Chewy

Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends. As a Customer Support Specialist, you'll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy?s dedication to quality and service. Responsibilities: ? Provide outstanding support to customers via phone, email, and chat. ? Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner. ? Process orders, returns, and exchanges with accuracy and care. ? Offer product recommendations based on customer needs. ? Maintain up-to-date knowledge of Chewy?s products, policies, and services. ? Ensure customer satisfaction and enhance their experience with Chewy. Qualifications: ? High school diploma or equivalent (Associate?s or Bachelor?s degree preferred). ? Excellent communication skills, both written and verbal. ? Ability to handle customer inquiries with patience and empathy. ? Previous customer service experience is a plus, but not required. ? Strong problem-solving skills and the ability to work independently. ? Comfortable working in a fast-paced, remote environment. Why Chewy? ? Competitive Pay: We offer a competitive salary and performance-based incentives. ? Benefits: Comprehensive benefits package, including health, dental, and vision insurance. ? Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance. ? Growth Opportunities: We support your career development and offer internal advancement. Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!