Guest Service Operations Coordinator

**Title: Guest Service Operations Coordinator at Disney**

**Job Summary:**

Type: Full-Time

Salary: Competitive

Working Hours: 40 hours per week

Location: Remote eligible (must be based in the United States)

Company: Disney

**Benefits:**

– Health Insurance

– Dental and Vision Coverage

– Paid Training

– Paid Vacation and Holidays

– Employee Discounts

– Retirement Savings Plan

– Wellness Programs

**Description:**

Join the magical world of Disney as a Guest Service Operations Coordinator and be part of a team dedicated to delivering exceptional experiences that create lasting memories. In this role, you will coordinate and support the operations of our guest services department, ensuring seamless experiences for all our guests, whether they are enjoying our parks, resorts, or online platforms.

As a Guest Service Operations Coordinator, you’ll be the backbone of daily operations, managing communications, schedules, and guest interactions. You’ll work closely with other coordinators and managers to implement service strategies and improve operational efficiencies. Your role will focus on enhancing guest satisfaction by meticulously planning and responding to guest needs and feedback.

A typical day might involve preparing operational reports, coordinating with multiple departments to resolve guest issues, and analyzing guest feedback to recommend service improvements. You will also be responsible for training and supervising new staff, ensuring they are equipped with the knowledge and skills to excel in their positions.

This role requires a blend of strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding customer service. By joining our team, you’ll contribute to upholding the high standards of the Disney brand, ensuring every guest interaction is magical.

**Requirements:**

1. Proven experience in guest services or operations, preferably in the hospitality or entertainment industry.

2. Excellent communication and interpersonal skills.

3. Strong organizational and multitasking abilities.

4. Ability to work remotely and manage tasks effectively.

5. Proficiency in Microsoft Office and guest management software.

6. High school diploma required; further education or certification in hospitality management is a plus.

7. Ability to work flexible hours, including weekends and holidays.

**Responsibilities:**

1. Coordinate daily operations of the guest services department.

2. Manage and respond to guest inquiries and complaints efficiently and professionally.

3. Prepare detailed reports on guest operations and service issues.

4. Train and supervise guest services staff.

5. Collaborate with other departments to enhance guest services and resolve issues.

6. Implement policies and protocols that ensure smooth operation and guest satisfaction.

7. Analyze guest feedback and work with management to improve service offerings.

**Additional Benefits:**

– Career development opportunities within Disney

– Access to exclusive Disney events and previews

– Supportive and creative work environment

– Opportunity to work with a globally recognized and respected team

**Educational Qualifications:**

– High school diploma is required.

– Bachelor? degree or equivalent in Hospitality Management, Business Administration, or related field is preferred.

**Experience:**

– At least 2 years of experience in guest services, operations, or a related field.

**Company Overview:**

Disney is renowned worldwide for its entertainment offerings and commitment to exceptional guest service. As a leading entertainment company, we are dedicated to creating magical experiences for families around the globe. Our employees are crucial in upholding the values and quality that make Disney a beloved brand, and we strive to provide a supportive and enriching environment for our team. Join us and be part of bringing smiles to millions each day.

*Disney is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

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