IT Support / Helpdesk Associate (college student / part-time)

As an IT Support / Helpdesk Associate at realworld one, you will play a crucial role in supporting our team and customers across the Americas, with a primary focus on North America. You?ll manage Mixed Reality (MR) equipment setup, troubleshoot technical issues, and facilitate hands-on workshops. Committed to meeting our high standards of excellence and quality, you will perform at your best, maintain a strong focus on exceeding customer expectations, and represent realworld one with professionalism and dedication.

With a commitment to delivering outstanding service, you'll ensure smooth operations, foster trusted relationships, and embody realworld one's values in every internal and external interactions.

Your Responsibilities
? * Set up, configure, and ship MR equipment and hardware systems to customers, ensuring timely and accurate delivery.
? Provide first-level technical support to employees and external customers, addressing inquiries and resolving issues promptly to maintain smooth operations.
? Meticulously maintain and organize inventory of all hardware and MR equipment, ensuring optimal stock levels and readiness for deployment.
? Assist Windows users with technical support, troubleshoot issues, and perform account maintenance as needed.
? Conduct onsite workshops with customers focused on hardware installation and usage, building relationships, ensuring customer satisfaction, and representingrealworld one with professionalism and dedication.

Qualifications
? * Currently enrolled as a sophomore or junior in a degree program and available for part-time work during the academic year.
? Strong understanding of IT technologies, with a keen interest in MR/VR/AR and hardware systems.
? Friendly, customer-focused personality committed to delivering high-quality service, exceeding customer expectations, and representingrealworld one's values with professionalism.
? Excellent organizational abilities with an independent and proactive working style.
? Highly motivated with a hands-on mentality, eager to contribute to a dynamic team focused on excellence and quality.
? Strong communication and customer interaction skills, with the ability to build lasting relationships, ensure customer satisfaction, and represent realworld one positively in customer interactions.
? This is a remote role, but will occasionally require onsite presence in Frisco, TX

About realworld one

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Our customers include several major, well-known companies such as Lonza, Sartorius, Cytiva, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, QIAGEN, Hologic, and GEA Group.