Live Chat Specialist - REMOTE
A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving. Chat support has become a standard customer service channel for businesses selling products or services online. The instant messaging platforms and chat support agents help customers solve logistical, informational, or product-related questions without the lag-time of an email conversation.
Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.
Responsibilities include:
? Becoming a brand or product expert.
Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
? Maintaining live chat best practices.
Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
? Providing pre- and post-sales support.
Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process.
Similar Remote Jobs
Live Chat Specialist - REMOTE
Posted on: 24-01-2025 04:50
Walmart Data Entry Work From Home (Entry Level/No Experience Required)
Posted on: 24-01-2025 04:50
Flexible Hours, Remote Work, Customer Service Role Paying Up to 19 Per Hour
Posted on: 24-01-2025 04:50
Disney Virtual Assistant Jobs (Remote) $15/H ? Hiring Now
Posted on: 24-01-2025 04:50
Amex Virtual Assistant ( Work At Home ) ? Apply Now
Posted on: 24-01-2025 04:50
(Live Chat Remote Jobs) Apple Customer Service Representative (Remote)
Posted on: 24-01-2025 04:50
94 Overnight Associate
Posted on: 24-01-2025 04:50
PERSONAL AND LEADERSHIP DEVELOPMENT SPECIALIST - REMOTE - FLEXIBLE
Posted on: 24-01-2025 04:50
Remote Data Entry Clerk - Work From Home (Part Time) at Blue Chip Developers Fort Worth, TX
Posted on: 24-01-2025 04:50
Virtual Assistant - Work remote worldwide, no experience needed.
Posted on: 24-01-2025 04:50
Live Chat Operators - Immediate Start
Posted on: 18-12-2024 18:22
Data Analytics Co-Op (Summer/Fall 2025)(Remote)
Posted on: 07-11-2024 05:43
Amazon Customer Service - Work From Home $16-$35/hr
Posted on: 16-07-2024 18:42
Home-Based Data Entry Clerk (Remote)
Posted on: 25-11-2024 05:19
Entry Level Data Entry Clerk - Part Time (Remote)
Posted on: 18-02-2025 03:59
Liveops Customer Service jobs ? Work at Home
Posted on: 16-07-2024 18:38
Senior Compensation Analyst - Remote/Flex
Posted on: 16-07-2024 18:35
GEICO Full Time Sr. Site Reliability Engineer
Posted on: 31-07-2024 19:12
Remote Book Keeper
Posted on: 09-10-2024 00:00
Mortgage Loan Officer (No Experience Required)
Posted on: 14-11-2024 08:01