ONLINE CHAT REPRESENTATIVE

Location: Remote

Pay: $35 per hour...

Schedule: Flexible

Training: Paid training provided

Equipment: Necessary equipment provided

About Us:

Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects.

Key Responsibilities: ? Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues. ? Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams. ? Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more. ? Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team. ? Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction. ? Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions. ? Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information.

Requirements: ? Strong written communication skills with an ability to convey information clearly and professionally ? Prior experience in online chat support or customer service is preferred ? Ability to manage multiple chat conversations simultaneously and remain organized ? Comfortable with using chat software and CRM tools (training provided) ? Excellent problem-solving skills and ability to handle inquiries efficiently ? Ability to work independently in a remote environment ? Basic understanding of digital marketing services is a plus but not required

Perks:
? Flexible work schedule to accommodate your personal lifestyle
? Paid training to ensure you're fully prepared for the role
? All necessary equipment (laptop, headset, etc.) will be provided
? Opportunity to work in the exciting and fast-growing digital marketing industry

If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we?d love to hear from you!

Location: Remote

Pay: $35 per hour

Schedule: Flexible

Training: Paid training provided

Equipment: Necessary equipment provided

About Us:

Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects.

Key Responsibilities: ? Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues. ? Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams. ? Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more. ? Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team. ? Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction. ? Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions. ? Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information.

Requirements: ? Strong written communication skills with an ability to convey information clearly and professionally ? Prior experience in online chat support or customer service is preferred ? Ability to manage multiple chat conversations simultaneously and remain organized ? Comfortable with using chat software and CRM tools (training provided) ? Excellent problem-solving skills and ability to handle inquiries efficiently ? Ability to work independently in a remote environment ? Basic understanding of digital marketing services is a plus but not required

Perks:
? Flexible work schedule to accommodate your personal lifestyle
? Paid training to ensure you're fully prepared for the role
? All necessary equipment (laptop, headset, etc.) will be provided
? Opportunity to work in the exciting and fast-growing digital marketing industry

If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we?d love to hear from you!

PI251100982

Apply Job!