Online chat specialist

Job Summary :

ComputerCORE (Community Outreach and Education) a 501(c)3 nonprofitorganization dedicated to empowering individuals through technologyeducation and career development support is seeking a Customer ChatSupport Specialist...

This role involves providing prompt andeffective assistance to customers via live chat ensuring a positiveexperience and resolving issuesefficiently.

Responsibilities :

Respond to customer inquiries via live chat.

Troubleshoot and resolve technical and nontechnicalissues.

Assist customers in navigating theplatform and services.

Document customerinteractions and issues in the CRM system.

Escalate complex issues to appropriateteams.

Ensure high levels of customersatisfaction.

Qualifications :

Experience in customer support or chatsupport.

High school diploma orequivalent.

Proficiency with live chatsoftware and CRM systems.

Excellent writtencommunication skills.

Strong problemsolvingabilities.

Exceptional customer serviceskills.

Adaptability in afastpacedenvironment.

Benefits :

Comprehensive health dental and visioninsurance.

401(k) with companymatch.

Generous PTO sick leave andholidays.

Professional growthopportunities.

Collaborative and inclusivework environment.

Flexible workinghours.

Howto Apply :

The pay range for this position atcommencement of employment is expected to be between $17$24 perhour; however base pay offered may vary depending on multipleindividualized factors including jobrelated knowledge skills andexperience.

Sowhat are you waiting for Join Computer CORE and embark on anadventure together as a team! Apply now and lets make magictogether!

Last updated : 2024-06-08

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