Part-time Support Associate

Remote, USA Full-time Posted 2025-03-12

WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.

Our mission is simple: to make the supply chain a better place to work. WorkStep?s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.

We are looking for a Part-Time Customer Support Associate to join our team. You will have the opportunity to learn how to support our clients and employees or candidates of... our clients in a face-paced startup environment that?s helping to solve some of the biggest challenges for HR and Ops teams. In this role, you will communicate with and troubleshoot issues for our platform users, and provide best practices and assistance to employees and candidates of our customers. You?ll help in facilitating review and analyses of commentary and contribute to data entry/operations tasks.

Primary Responsibilities: ? Assist all customers with questions and issue resolution ? Manage backlog of cases and support tickets ? Review, moderate, and analyze commentary ? Data entry ? Contribute to customer trainings ? At least 1 year in a technical support role ? At least 2 years in a customer-facing role ? Availability and flexibility to work holidays ? Availability and flexibility to work Monday - Friday between 8:00 AM - 4:00 PM PST

Preferred experience:
? Bilingual - Spanish
? Experience moderating or reviewing large volumes of data
? Experience with confidentiality principles
? Experience working with enterprise-level customers
? Experience in a Human Resources or Operations field

Apply Job!

Similar Remote Jobs

Part-time Support Associate

Posted on: 14-10-2024 04:21

Data entry customer

Posted on: 14-10-2024 04:21

Remote Chat Agent

Posted on: 14-10-2024 04:21

Online Chat Specialist

Posted on: 14-10-2024 04:21

Online ESL Tutor

Posted on: 14-10-2024 04:21

Data Entry Online

Posted on: 14-10-2024 04:21

Wfh Apple Jobs

Posted on: 14-10-2024 04:21

Remote Healthcare Representative

Posted on: 14-10-2024 04:21

Data entry specialist

Posted on: 14-10-2024 04:21

Remote Financial Representative

Posted on: 14-10-2024 04:21

LPN Ambulatory - ENT

Posted on: 23-11-2024 06:30

Freezer, Cooler and Deli Stocker Associate

Posted on: 05-02-2025 00:00

Customer Support Assistant

Posted on: 09-12-2024 18:32

Customer Service Representative

Posted on: 03-12-2024 06:01

Amazon Jobs Work From Home $26/Hour

Posted on: 16-07-2024 18:37

Amazon Delivery Driver

Posted on: 26-12-2024 06:10