Remote Chat Agent (Entry Level)

Shank Bros Auto Transportation in Vestal, NY is looking for one remote chat agent (entry level) to join our team. Our ideal candidate is self-driven, punctual, and hard-working We are seeking a highly motivated and customer-focused Remote Chat Agent (Entry Level) to join our team. As a Remote Chat Agent, you will be responsible for providing exceptional customer service and support to our clients... and customers through live chat, ensuring a seamless and personalized experience. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner, while working from the comfort of your own remote workspace.

Key Responsibilities:

?Respond to customer inquiries and resolve issues through live chat

?Provide product information, answers, and solutions

?Collaborate with internal teams to resolve complex issues

?Utilize knowledge base and resources to stay up-to-date

?Maintain high-quality service standards and response times

Benefits:

?Competitive salary and benefits package

?Opportunity to work with a dynamic and innovative company

?Professional development and growth opportunities

?Collaborative and supportive remote work environment

?Flexible working hours and remote work options

?Access to cutting-edge technology and software

?Recognition and rewards for outstanding performance

?Paid time off and holidays

?Opportunity to work on exciting and challenging projects

?Professional membership and certification opportunities

?Access to training and development programs

?Work-from-home setup and equipment provided

Requirements:

?0-2 years of experience in customer service, live chat support, or a related field

?Excellent communication, problem-solving, and typing skills

?Ability to work independently and as part of a remote team

?Proficiency in live chat software and technology

?Strong attention to detail and analytical skills

?High school diploma or equivalent required; associate's or bachelor's degree preferred

We are looking forward to receiving your application. Thank you.

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