Remote Live Chat Agent

Remote, USA Full-time Posted 2025-04-27

This a Full Remote job, the offer is available from: United States

Key Responsibilities: ? Handling customer queries on Web Chat, E-mails and Social Media ? Educate current and potential customers with product and service information ? Maintain accurate customer records ? Identify and escalate priority issues to the Team Leader and Ops Team ? Actively participate in team meetings

Key Performance Indicators:
? Handle all queries in a polite, professional manner
? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
? Educate customers on services and processes
? Escalate any issues to the Team Leader
? Achieve agreed KPIs and Objectives
? Adhere strictly to shift schedules
? Adhere to laid down internal policies, procedures and processes
? Work collaboratively with the team

Qualifications
? A Bachelors degree from any stream if a Fresher
? Minimum HSC with a minimum of 1 year of relevant experience
? Passionate about customer care
? Good typing skill
? Fluent in written and spoken English
? Able to work well under pressure and under minimum supervision
? A fast learner who is able to work with set targets
? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
? IT Asset provided
? 5 Days working
? Health and vision Insurance
? Annual Bonus
? Night Shift Allowance
? Overtime Payment
? Referral Hire Bonus
? Team Outings
? Education allowance (Training courses, Udemy, Coursera, etc.)
? Job Location: Remote

This offer from 'Jiffy Lube International' has been enriched by Jobgether.com and got a 78% flex score.

Apply Job!

Apply for the Job

Remote Live Chat Agent

Similar Remote Jobs

Remote Live Chat Agent

Remote Customer Care Rep

Designer, Product (Austin Remote)

Remote Inside Sales Consultant

Sr, D, A?t? N

Remote Secretary Receptionist/Office Assistant

Health Coach (Fully Remote)

Insurance Sales-Remote Position-Flexible Hours

Entry Level Account Manager

Account Director Remote Job

Environment Artist (Remote or In-Office)

Amazon Work from Home Job Opportunities

[Entry Level/No Experience] Amazon Work from Home Jobs - Apply Now $30 hr

Bringing on New Talent! Real Estate No Experience Investors

Live Chat Support Specialist remote job

Remote Medical Receivable Accounts Specialist | WFH

Patient Engagement Representative - Remote Call Center

Fedex Remote Jobs (Part/Full Time) $36/H ? Apply Now

Entry Level - 100% Fully Remote - Account Representative

RN, Virtual Care (Remote) (Weekends overnight)