Remote Scheduling Coordinator | Care Services

Job Title: Scheduling Care Coordinator - Remote | Work From Home

Job Overview

Join our dedicated team as a Scheduling Care Coordinator, where you will work collaboratively to design and implement optimal scheduling strategies that prioritize the needs of our clients based on clinical recommendations. Reporting to a Scheduling Care Supervisor and Regional Scheduling Manager, your exceptional organizational abilities and analytical mindset will be pivotal in ensuring effective and thorough care coordination.

Key Responsibilities
? Partner with the Scheduling Care Supervisor and Regional Scheduling Manager to fully understand scheduling protocols and execute processes that facilitate optimal client schedules.
? Formulate scheduling plans and coordinate care in alignment with clinical directives.
? Proactively identify and resolve scheduling challenges, including cancellations, conflicts, and electronic medical record discrepancies, with guidance from supervisory staff.
? Manage appointment cancellations and organize substitute coverage or rescheduling as necessary, adhering to established scheduling policies.
? Provide timely scheduling updates to patients and therapists via email or other communication channels.
? Collaborate with team members to guarantee the highest quality treatment plans for clients.
? Anticipate potential scheduling complications and effectively communicate insights through the appropriate channels.
? Process requests for therapist availability and time-off, ensuring supervisor approval via the scheduling helpdesk.
? Handle pre-authorizations and submit patient benefits cases for services as required.
? Manage a significant volume of calls, emails, and portal messages, addressing helpdesk tickets efficiently.
? Uphold HIPAA regulations to protect patient confidentiality in all communications.
? Prioritize tasks, manage deadlines effectively, and complete assignments as directed by supervisors.
? Assist with various special projects and administrative responsibilities as needed.
? Exhibit flexibility in scheduling to meet departmental needs, including potential evening and weekend shifts.
? Undertake additional duties as required to support team and organizational objectives.

Required Skills
? Proficiency in Microsoft Word, Excel, and relevant internet applications.
? Strong command of English grammar, composition, and spelling.
? Experience in delivering exceptional customer service and understanding customer satisfaction principles.
? Familiarity with HIPAA regulations to safeguard patient information.
? Capability to effectively manage a high volume of communications, including calls, emails, and portal messages.

Qualifications
? A Bachelor's degree is preferred.
? A minimum of 2 years of scheduling experience within an office environment is preferred.
? Knowledge of administrative procedures, record management, and office systems.
? Physical demands include the ability to stand, walk, sit, kneel, or lift up to 40 pounds, with reasonable accommodations as necessary.

Career Growth Opportunities

At our organization, we are committed to fostering professional growth and development. We provide avenues for continuous education and skill enhancement, enabling our team members to advance their careers within our healthcare community.

Company Culture And Values

We take pride in our inclusive culture, which forms the foundation of our success. We honor diversity, value individual perspectives, and strive to cultivate an environment where every team member feels acknowledged and respected. Our commitment to equal opportunity ensures that we welcome qualified applicants from all backgrounds.

Compensation And Benefits

We genuinely prioritize the well-being of our team members and endeavor to create a remarkable work experience. Our competitive benefits package includes:
? Medical and dental insurance options, featuring company subsidies
? 401(k) plan with company matching and swift vesting
? Personal Time Off (PTO) that increases with tenure
? Paid holidays and company-paid life insurance
? Disability insurance options
? Tuition reimbursement for ongoing professional development
? Employee referral bonuses

The base pay for this role ranges from (21.88 to )27.34 per hour, contingent upon your experience, qualifications, and location.

Employment Type: Full-Time

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