Service Desk Specialist

Job Summary

**Job Type:** Full-time

**Salary Unit:** Competitive

**Working Hours:** Standard business hours

**Company:** Amazon Inc.

**Location:** Washington

**Benefits:** Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) with company match, Employee Discounts

Description

Amazon Inc. is seeking a skilled and motivated Service Desk Specialist to join our dynamic team in Washington. In this role, you will be the first point of contact for our internal employees needing IT support. Ensuring exceptional customer service, you will assist in maintaining the efficiency and effectiveness of our IT systems.

Requirements

– Proven experience as a Service Desk Specialist, IT Support Specialist, or similar role

– Strong knowledge of IT systems, software, and hardware

– Excellent problem-solving and communication skills

– Ability to work independently and as part of a team

Responsibilities

– Provide first-level technical support to internal employees

– Troubleshoot and resolve IT-related issues via phone, email, or in-person

– Maintain accurate records of issues and resolutions within the ticketing system

– Escalate unresolved issues to the appropriate internal teams

– Assist with onboarding new employees by setting up workstations and accounts

– Participate in ongoing training and development to stay current with IT best practices and technologies

Educational Qualifications

– Bachelor? degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience

– Minimum of 2 years of experience in a similar role

– Experience with Windows and MacOS environments

– Familiarity with remote desktop applications and help desk software

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, committed to delivering innovative and customer-centric solutions. With a diverse range of products and services, Amazon aims to make a positive impact on millions of customers worldwide. Our culture of operational excellence has set us apart as one of the most trusted and respected companies globally.

Why Join Amazon?

At Amazon, we provide a collaborative and inclusive environment where you can make a real difference. We invest in our employees’ growth and offer numerous opportunities for development and advancement. If you?e passionate about technology and customer service, and you?e looking for a challenging yet rewarding career, Amazon is the place for you.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity-Affirmative Action Employer ?inority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Join us in our commitment to diversity and inclusion. Apply today to be a part of Amazon? innovative team!

Apply Job!