Social Care Specialist [Part-Time, Contract] (@Hybrid, Bellevue)

Employer Industry: Social Media and E-Commerce

Why consider this job opportunity...
• Salary of $27.00/hour
• Part-time position with a flexible schedule (20 hours per week)
• Opportunity to engage directly with a growing community of users
• Collaborate with marketing to create engaging content and FAQs
• Chance to represent and promote a trusted marketplace brand
• Supportive work environment with a focus on customer satisfaction

What to Expect (Job Responsibilities):
• Respond promptly and helpfully to customer comments on social media platforms
• Foster positive relationships with users by engaging in a friendly and professional manner
• Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases as needed
• Gather and report user feedback to enhance products and services
• Monitor social media channels for trends and opportunities to improve customer satisfaction

What is Required (Qualifications):
• 2-5 years of experience in social media customer service, community management, or a related role
• Strong written and verbal communication skills
• In-depth knowledge of social care best practices and social media platforms
• Ability to manage conversations and handle challenging situations with logic
• Passion for providing excellent customer service

How to Stand Out (Preferred Qualifications):
• Experience with social media management tools and CRM software
• Background in marketing or content creation
• Familiarity with community engagement strategies
• Proven track record of enhancing customer satisfaction through social media
• Ability to work collaboratively in a cross-functional team

#SocialMedia #CustomerService #ECommerce #CommunityManagement #JobOpportunity

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