Software Support Analyst

? 3-5 years of Technology-related experience, specifically REST APIs, and JSON and XML formats ? Ability to balance multiple customers and operational demands with a high degree of professionalism ? Ability to quickly adapt to new programs and processes ? Ability to use time management skills to complete tasks timely to meet required deadlines ? Assist internal and external guests with various requests ? BA/BS Bachelor?s Degree ? Can work independently with minimal direction as well as collaborate on a team ? Dedicated individual with good time management and attention to detail ? Develops a thorough understanding of the enterprise ? Experience with technical customer service, APIs, build and/ or production support ? Familiarity with MS Office programs / Office 365, including Word, PowerPoint, Planner, Excel, SharePoint, Teams, Forms, etc. ? Hospitality experience including Global Distribution Systems and/or Online Travel Agencies ? Outstanding communication skills, including reading... writing, and speaking the English language; presenting; fully comprehending requests, memos, proposals, general correspondence, and similar written materials. ? Own and handle customer requests regarding API adoption using ServiceNow, Jira, and other tools to process the request from initiation to completion ? Perform other general duties and assist with special projects, as needed ? Postman experience ? Production Support, when needed ? Self-starters who take the initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change ? Splunk experience, and (optional) Datadog experience, along with the ability to efficiently gather, analyze, and derive insights from log data. ? Team player with experience working with stakeholders across levels (individual contributor to c-suite to external) ? Up to 5% Travel ? Work with key stakeholders to continuously improve adoption materials and system touchpoints

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