Support Specialist - Late Night International

Description:
? Troubleshoot technical problems with clients by phone and via Zendesk.
? Apply technical expertise to quickly resolve simple and complex problems.
? Create FAQs or other documentation for problem-solving.
? Collaborate with the team to document and/or resolve product issues.
? Maintain excellent customer communication and follow up throughout the troubleshooting process.
? Provide detailed documentation of reported product issues and resolutions.
? Deliver constructive product feedback as it is received from customers.
? Suggest ways in which UltraLinq can improve the overall customer experience.
? Minimum 1 year experience in a customer-facing telephone support role.
? Work or education-related experience which required the ability to think critically in order to solve problems.
? A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
? Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).
? Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
? Outstanding verbal and written customer-facing communication skills.
? Demonstrated aptitude for troubleshooting and diagnosing technical problems.
? Must be customer-oriented and provide exceptional customer service to clients.
? Strong attention to detail, time management, and organizational ability.
? Able to work independently within defined processes and procedures.
? A passion for healthcare is a strong plus!

Requirements: ? Candidate must be interested in shifts between 8 PM and 8 AM EST. ? Candidates must be a quick and flexible thinker and eager to learn as much as they can. ? Candidates must apply their technical expertise to quickly resolve both simple and complex problems. ? Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation. ? Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems. ? Candidate must be customer-oriented and provide exceptional customer service to clients. ? Candidate must have strong attention to detail, time management, and organizational ability.

Benefits:
? Health insurance offerings
? 401K offerings
? Pre-tax commuter benefits
? Flexible vacation policy
? Vacation incentive
? Competitive base salary and commission structure for sales roles

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