Technical Support - Customer Service Representative

Description:
? The Technical Support / Customer Service Representative -Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
? This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
? A NEW CAREER POWERED BY YOU.
? Are you looking for a ?work from home? career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
? Would you like to join a company that earns ?World?s Best Workplaces,? ?Happiest Employees,? and ?Best Companies for Career Growth? awards every year?
? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

Requirements: ? Strong focus on building customer relationships ? 1+ year of customer service experience ? The ability to work an evening or overnight schedule ? Technical support experience preferred ? A high school diploma or GED ? A quiet, distraction-free environment to work from in your home ? Proficiency in fast-paced multi-tasking ? Eagerness to learn new technologies ? Strong problem-solving skills with the ability to ask probing questions to come to a resolution ? Strong computer navigation skills and PC knowledge ? A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) ? High Speed internet (no wireless/hotspots or satellite) and a smartphone ? Must reside in the United States or have a valid U.S. address for residence

Benefits:
? Paid training and performance-based incentives
? Lucrative employee referral bonus opportunities
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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