Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-12
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 24-01-2025 04:50
Fully Work From Home Client Service Representative
Posted on: 24-01-2025 04:50
Data Entry Assistant
Posted on: 24-01-2025 04:50
Part-Time Apple Remote Virtual Assistant Jobs At Home $40/Hour
Posted on: 24-01-2025 04:50
(Online Live Chat Remote Job) Netflix Remote (Data Entry Jobs) $29/H (Apply Now)
Posted on: 24-01-2025 04:50
[Entry Level/No Experience] Netflix Product Reviewer Jobs (Remote) $20/H ? Apply Now
Posted on: 24-01-2025 04:50
Apple TV Tester - Remote (Only Mexico)
Posted on: 24-01-2025 04:50
Non-Profit Donation Agent (Remote Independent Contractor)
Posted on: 24-01-2025 04:50
Remote Chat Support
Posted on: 24-01-2025 04:50
Senior Amazon Connect Consultant
Posted on: 24-01-2025 04:50
Account Manager - Retention Specialist - US Remote
Posted on: 03-02-2025 00:00
2024 Fall Remote Higher Elementary Math Teacher | Think Academy US | $15 ? $30 | Remote (US)
Posted on: 24-09-2024 00:00
Health Coach (Contract) - Remote
Posted on: 13-09-2024 00:00
Product Insights Analyst
Posted on: 26-12-2024 06:10
Online Order Filling Team Associate
Posted on: 06-11-2024 04:54
Google Ads - SEM/PPC Pro - Remote Contract
Posted on: 22-08-2024 00:00
LCSW LISW - CT - Remote | WFH
Posted on: 31-01-2025 10:00
Delta Airlines Work At Home Jobs Entry Level US
Posted on: 08-01-2025 08:06
Apple Home Advisor (Work From Home Job) - United States
Posted on: 01-07-2024 16:52
Creator Manager- Youtube, Tiktok, ect
Posted on: 06-12-2024 06:00