Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-04-27
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems...
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 22-08-2024 00:00
Part Time Evening Remote Data Entry Jobs pay For $31/h
Posted on: 22-08-2024 00:00
Data Entry Netflix Remote Jobs (Entry Level, Night Shift) $25/Hour
Posted on: 22-08-2024 00:00
Remote Data Entry Clerk - Part Time - Beginner Level
Posted on: 22-08-2024 00:00
Amazon Chat Support Jobs Work From Home ? Hiring Now
Posted on: 22-08-2024 00:00
[Entry level remote jobs] Netflix Remote (Data Entry Jobs) $31/H
Posted on: 22-08-2024 00:00
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 22-08-2024 00:00
UPS Data Entry jobs From Home ? (Entry Level/No Experience)
Posted on: 22-08-2024 00:00
(Remote) Data Entry Work From Home / Focus Research Panelist
Posted on: 22-08-2024 00:00
Entry Level Sales Agent - Chat Only - Side Hustle
Posted on: 22-08-2024 00:00
Live Chat Jobs From Home-Remote Jobs Hiring Now Part-Time
Posted on: 08-12-2024 17:20
Scheduling Manager (Part-Time, Work From Home)
Posted on: 30-10-2024 05:35
YouTube Careers Remote ? Earn $25-$35/hr from Home
Posted on: 29-08-2024 00:00
Campus Ambassador - Remote
Posted on: 20-08-2024 00:00
Full Time Merchandiser
Posted on: 24-01-2025 00:00
Utilization Review Clinician - Behavioral Health
Posted on: 31-01-2025 09:59
Remote Call Center Customer Service Representative
Posted on: 13-09-2024 00:00
Senior Software Engineer (Pega), Enterprise Systems
Posted on: 29-08-2024 00:00
Southwest Airlines Data Entry Jobs $25/Hour - Hiring Now
Posted on: 07-08-2024 00:00
Home Care Professional Evenings and Weekends
Posted on: 19-12-2024 18:04