Virtual Customer Service Agent

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

Majority of work hours are during weekdays and daytime

Opportunity to create a work schedule that works best for you

Earnings & Revenue:

Contract earnings vary by client, with rates ranging from $14 to $20 per hour

Pay is determined by your phone call status when assisting customers

Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

Attention to detail with strong problem-solving skills

Friendly, empathetic tone, and professional demeanor

Self-motivated, proactive, and resourceful mindset

Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

Quiet and secure work environment during working hours

Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

Wired USB headset with microphone for clear communication

High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service.

Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

Valid and up-to-date antivirus software installed

Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

Quiet, uninterrupted space

Organized desk area

Home Office Locations NOT Approved:

Alaska

Allenspark, Colorado

California

Coal Creek Canyon, Colorado

Connecticut

Delaware

Denver, Colorado

Edgewater, Colorado

Eldora, Colorado

Eldorado Springs, Colorado

Flagstaff, Arizona

Gold Hill, Colorado

Gunbarrel, Colorado

Hawaii

Hygiene, Colorado

Illinois

Michigan

Maine

Massachusetts

Maryland

Minneapolis, Minnesota

New Jersey

New York

Niwot, Colorado

Oregon

Rhode Island

St. Paul, Minnesota

Tucson, Arizona

Vermont

Washington

Washington DC

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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