Web Chat Customer Service Agent

Description

We are seeking dedicated Inbound Chat Operators to join our team as Web Chat Agents. In this role, you will facilitate engaging online conversations with customers exploring automotive and recreational vehicle sales, services, financing options, and general dealership inquiries. Your primary responsibility will be to effectively represent our dealer clients online, ensuring a... positive experience that can be transformed into valuable leads, thereby driving revenue from website traffic. Our ideal candidate is someone with a passion for customer service, who thrives in a fast-paced environment while maintaining professionalism in every interaction.

Compensation and Benefits
? Competitive hourly wage with potential for performance-based bonuses
? Health, dental, and vision insurance options
? Paid time off and holiday pay
? Opportunities for professional development and career advancement
? A supportive and collaborative working culture

Why you should apply for this position today

By becoming a Web Chat Agent, you will have the opportunity to work in a dynamic environment with a focus on customer engagement and support. You will develop essential skills in online customer service while contributing to the success of our dealer clients. This position also offers the chance to build a rewarding career in the automotive industry, with opportunities for growth and advancement. Join us and be a part of a team that values dedication, teamwork, and customer satisfaction.

Skills
? Exceptional customer service skills
? Proficient typing skills (35 WPM minimum; 40 WPM preferred)
? Basic internet and window-based computer skills
? Strong multitasking abilities
? Excellent written and verbal communication skills
? Positive and professional demeanor
? Strong decision-making and analytical skills
? Adaptability in a fast-paced environment

Responsibilities
? Engage with customers through online chat, addressing a wide variety of inquiries
? Provide accurate information regarding products and services
? Schedule appointments by narrowing down customer needs
? Continuously develop and maintain a comprehensive knowledge base of evolving products and services
? Capture and record customer contact information for lead generation and review
? Summarize chat interactions based on customer needs for client feedback

Qualifications
? Retail customer service experience or previous exposure to the automotive industry is preferred but not required
? Ability to effectively multitask and manage time efficiently
? Experience in an office setting, customer interaction, or a call center is preferred (2 years)
? Must be fluent in English, both spoken and written
? Must successfully pass a background check

Education Requirements
? High School Diploma, GED, or equivalent certification required

Education Requirements Credential Category
? High School Diploma or equivalent

Experience Requirements
? A minimum of 2 years of experience in a customer service-oriented role is preferred

Why work in Chicago, IL

Chicago, known as the ?Windy City,? is a vibrant metropolis full of cultural experiences and opportunities. With diverse neighborhoods, rich history, and an array of dining, shopping, and entertainment options, Chicago offers a unique lifestyle. The city boasts excellent public transportation, world-class museums, and sporting events, making it a hub for both work and play. Living and working in Chicago means job opportunities in various sectors, along with the chance to be part of a thriving community

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