Work from Home Customer Service Representative

Remote, USA Full-time Posted 2025-03-12

Job Description

Work from Home Customer Service Representative...

Job Summary

Primary Duties & Responsibilities

The Customer Service Representative?s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR?s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
? Monday to Friday schedules, no weekend phone schedules.
? Site closed-Thanksgiving and Christmas

Daily Duties

Primary Duties & Responsibilities
? Assist with daily call volume (service level takes priority)
? Provide accurate resolutions to customer inquiries in a professional and courteous manner
? Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
? Meet Quality Assurance Requirements and other key performance metrics.
? All other duties as assigned

Apply Job!

Apply for the Job

Work from Home Customer Service Representative

Similar Remote Jobs

Work from Home Customer Service Representative

Work From Home Customer Service Assistant

Recruiter, Talent Aquisition Remote - US

Remote Sales Representative ? indeed jobs

CT Technologist, Part-time Benefited, Variable Shifts

Booking Agent - Work From Home

Direct Hire Legal Recruiter | Remote

Brokerage Admin Assistant III at UPS

Remote Scheduling Assistant - Entry Level

Full & Part Time Travel Consultants

Facilities Technician ? MSP

Delta remote jobs (Virtual Assistant) ? US

Part-Time Evening Data Entry Jobs Remote

Customer Service Representative - Remote in EST or CST

Office Assistant Hospice

Work From Home Part Time Jobs (Remote)

Data Engineer - SQL/GCP services - Next gen Big data

Sales Representative - Remote Work with Flexible Hours | Forbes 9th Highest Paying Jobs

Sales & Customer Service- Remote

Part Time Entry Level-Data Entry Clerk jobs //Remote At Apple