Work-From-Home Customer Service Representative (Full-Time)

Employer Industry: Business Process Outsourcing
Why Consider This Job Opportunity
? Starting compensation based on experience
? Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
? Comprehensive medical, dental, and vision coverage available after 90 days of employment
? Significant advancement opportunities with a focus on internal promotions
? Fun, engaging work environment with a team-oriented culture
? Paid time off and a casual dress code for comfort while working
What To Expect (Job Responsibilities)
? Handle inbound inquiries and resolve customer issues effectively
? Utilize systems and technology for account management tasks
? Identify sales opportunities and apply sales skills to promote products and services
? Escalate customer dissatisfaction to the managerial team as needed
? Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
? Strong customer service orientation with the ability to evaluate and troubleshoot customer issues
How To Stand Out (Preferred Qualifications)
? Experience in customer service, tech support, inside sales, or back-office support
? Ability to thrive in a fast-paced environment with change and ambiguity
? Strong team orientation and interpersonal skills
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