Customer Interaction Consultant

Job Summary

Job Type: Full-Time

Salary: Competitive, commensurate with experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, 401k

Description

Amazon Inc. is seeking a Customer Interaction Consultant to join our dynamic team in Washington State. As a Customer Interaction Consultant, you will be the vital link between our customers and the innovative services Amazon offers. Your role will revolve around ensuring customer satisfaction, providing exceptional service, and helping to solve customer issues efficiently and effectively.

Requirements

• High School Diploma or equivalent required; Bachelor’s degree preferred.


• Excellent communication skills, both written and verbal.


• Proven experience in customer service or related field.


• Ability to handle a fast-paced environment and manage multiple tasks simultaneously.


• Proficiency in Microsoft Office Suite and CRM software.


• Strong problem-solving skills and attention to detail.

Responsibilities

• Manage inbound and outbound customer interactions via phone, email, and chat.


• Resolve customer issues promptly and accurately while ensuring a high level of customer satisfaction.


• Document all customer interactions in our CRM system.


• Collaborate with various departments to improve customer service standards and procedures.


• Stay updated on Amazon’s products, services, and policies to provide accurate information to customers.


• Identify and escalate priority issues as necessary.

Benefits

• Comprehensive health and dental insurance plans.


• Paid training programs to enhance your skills.


• Generous paid vacation and time-off policies.


• 401(k) retirement plan with company match.


• Employee discount on Amazon products and services.

Educational Qualifications

• High School Diploma or equivalent required.


• Bachelor’s degree in Business Administration, Communications, or a related field preferred.

Experience

• Minimum of 2 years of experience in customer service or a related field.

Company Overview

Amazon Inc. is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. Founded in 1994, Amazon has grown to become one of the most influential economic and cultural forces in the world. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Why Join Amazon

At Amazon, we offer an opportunity to grow your career in a supportive and innovative environment. We believe in fostering a culture of inclusivity, continuous improvement, and excellence. By joining our team, you will be part of a global company that values your contributions and provides opportunities for personal and professional growth.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity Employer. We are committed to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status.

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