Customer Service Representative - Remote
Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed
Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!
Benefits
Similar Remote Jobs
Customer Service Representative - Remote
Posted on: 22-08-2024 00:00
Remote, Part-time Agile Project Manager
Posted on: 22-08-2024 00:00
Healthcare Customer Service Representative (REMOTE)
Posted on: 22-08-2024 00:00
Entry Level - Vacation Researcher
Posted on: 22-08-2024 00:00
Call Center Associate Remote Medicaid
Posted on: 22-08-2024 00:00
US non-IT Recruiter - Freelance
Posted on: 22-08-2024 00:00
Online Chat Support - Remote
Posted on: 22-08-2024 00:00
YouTube Script Writer - Contractor
Posted on: 22-08-2024 00:00
Ecommerce Brand Manager (Fully Remote)
Posted on: 22-08-2024 00:00
Remote Travel Data Entry Specialist
Posted on: 22-08-2024 00:00
Virtual Data Entry Assistant – Entry Level $17/Hour
Posted on: 12-09-2024 00:00
Virtual Art Department Artist
Posted on: 20-11-2024 13:46
Online Jobs for Teens - Work from Home Opportunity
Posted on: 24-09-2024 00:00
Operations Team Supervisor
Posted on: 25-09-2024 00:00
Information Technologist (Program Manager)
Posted on: 20-01-2025 00:00
Netflix Remote Part Time Jobs- Entry Level - Work From Home Jobs
Posted on: 19-07-2024 07:10
Remote Virtual Assistant - Executive Support
Posted on: 13-12-2024 17:48
Virtual Data Entry Clerk: Remote Opportunity
Posted on: 29-10-2024 05:42
Remote AP Chemistry Instructor | Flexible Hours
Posted on: 28-01-2025 06:22
Fedex Data Entry Jobs (Remote) Up to $20/Hour ? Hire Me Remotely
Posted on: 07-12-2024 04:21